Refund policy
Refund Policy
We want you to be completely satisfied with your purchase from Mystical Gifts by Dufme609, operated by Dufme Global Enterprises, LLC.
30-Day Return Policy We accept returns within 30 days of delivery. To be eligible, items must be in the same condition as received — unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.
How to Start a Return To initiate a return, contact us at support@dufmediscounthub.com. Please do not send items back without first contacting us — unrequested returns will not be accepted.
Damages and Issues Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@dufmediscounthub.com so we can make it right.
Non-Returnable Items The following items cannot be returned:
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials
- Sale items and gift cards
Exchanges To exchange an item, return the original and place a new order once your return is accepted.
European Union Customers EU customers have the right to cancel or return their order within 14 days for any reason.
Refunds Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@dufmediscounthub.com.
Contact Us support@dufmediscounthub.com Monday – Friday: 9:00 AM – 5:00 PM CST